Discover how Canopy transformed the operations of a global linen distribution solution provider, enabling efficient remote device management and reducing the need for costly onsite tech support. With Canopy's robust RMM platform, the client achieved enterprise-level visibility, remote software and firmware deployment, and proactive issue resolution, significantly improving operational efficiency.
IPA is a leading provider of linen and specialty uniform solutions worldwide, serving over 1,000 healthcare facilities with a fleet of more than 9,000 automated linen distribution kiosks. Their goal is to enhance the clean linen distribution process to reduce infection risks and lower hospital costs with their advanced hardware / software solution.
IPA wanted to reduce its reliance on costly third-party repair technicians to provide onsite support and improve the user experience of their product inside healthcare facilities. They aimed to do this by improving their remote management capabilities with enterprise-level visibility across all endpoints and the ability to remotely resolve issues with automation.
"We wanted to take a proactive and data-driven approach to remote device management so our support efforts could become more efficient."
Canopy was installed across IPA’s healthcare facilities, providing them with centralized “fleet” visibility, endpoint level data capture, and remote management capabilities. By leveraging Canopy's off-the-shelf platform, IPA gained observability and control over previously unconnected devices, opening new opportunities for product improvements. With Canopy's RMM platform, the client achieved unprecedented visibility into their entire fleet of automated linen distribution kiosks. They utilized Canopy to proactively track underperforming machines, address downtime issues, and optimize kiosk operations remotely. Canopy proactively generates issue alerts and facilitates remote resolutions on thousands of machines critical to patient care in hospitals.
"We looked at building this ourselves but realized Canopy’s off-the-shelf software and expertise would provide the best results."
Product and technical support teams use Canopy to automate remote device management for self-checkout kiosks, POS systems, cameras, smart lockers, and hundreds of other connected products.
See and solve problems automatically, with Canopy.
