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No. Canopy’s license pricing takes into account your fleet size, device type(s), and all associated data processing costs. If needed, our team will work with you to understand your solution architecture to provide exact pricing. But with over 1 million devices on our platform across diverse use cases and industries, we will already have a strong sense for your unit costs.

Custom integrations with third party applications may require professional services if the integration requires custom development effort on the part of Canopy. Our Customer Success team works with customers to leverage our Agent and Enterprise APIs to streamline integrations and keep costs low. However, if additional support is needed, our implementation team can assist.

Yes. Canopy offers a 10% discount for select plans when customers are billed annually instead of monthly. Canopy also offers volume discounts when customers purchase larger Device Packs for additional devices.

No. Canopy strives to offer transparent pricing and honest expectations on implementation timelines. We share total cost of ownership estimates before you sign so your team understands the time to realize value. If there are any questions or concerns you have, reach out to us! We are happy to help. You can contact us at info@goCanopy.com.

Training and onboarding are included with all Canopy plans, except for Starter Basic. The level of on-going support is dependent on which plan you select, but additional guided onboarding hours or Product Training Bootcamp hours can be purchased separately as needed for customers on Starter Plus or higher plans.

Leaf supports four methods for writing Leaf Plugins and other local processes to communicate with a device: File System, HTTP, Message Queue, and MQTT.

Canopy's robust API architecture enables a seamless integration capability to transfer data accurately between the rest of your enterprise software stack.

Canopy is agnostic to the brand of kiosk hardware you choose to power your solution. Canopy has been deployed on many different name-brand solutions and even custom built hardware configurations.

Canopy has integrations with leading access control OEMs and solutions providers and is constantly growing its partnerships. Reach out to our team to discuss your specific solution.

Canopy has an existing set of POS software integrations and can flexibly integrate to your POS solution via an agent or cloud-to-cloud method.

Yes, Canopy can take data extracted from the device and point it at third party reporting or dashboard applications your team is already using.

Canopy has existing integrations to leading digital signage providers and is constantly growing our partnerships. Contact our sales team to ask about your solution.

Yes. You can contact your Sales representative to discuss plan upgrades within your contract period. If you’re interested in this option, let us know and we can discuss which plan can best help your business.

Canopy is natively aware of the state of the device that has triggered the automation to run, therefore building conditional logic based on that state is simple and straightforward. The resulting actions can also take cues from the device state to make informed decisions on the correct path to take.

Yes, you can export to Excel, CSV, and PDF.

Canopy does not allow customers to purchase platform features or capabilities ad-hoc. Our plans are designed to offer the right level of support based on solution complexity, deployment size, and remote management needs. However, net-new enterprise integrations or additional Module customizations are available for customers on the Advanced and Premier Plans at additional costs. Custom specifications are not available for any Starter Plans.

Yes, Canopy supports sending an action to a single device, all devices, or a filtered set of devices.

Our Starter Basic and Starter Plus Plans will not typically require onboarding fees due to the simplicity of the solution. However, for more complex enterprise customers (i.e., customers on the Advanced or Premier Plans), Canopy may charge implementation fees associated with the amount of setup configuration. These one-time fees cover the cost of solution architecture advisory and implementation resources staffed to your onboarding. Our costs are openly discussed as part of the solution discovery process and as our team better understands the work required to properly onboard your devices. To better understand whether your organization may need implementation services, check out this article.

Canopy only collects telemetry data from devices, and therefore does not touch any credit card data. Additionally, Canopy is both SOC Type II and GDPR compliant and works with partners to ensure effective audits when needed.

Canopy supports remote desktop through our Splashtop integration on Windows devices or via secure SSH on Linux devices (via a reverse-tunnel architecture). Customers can also bring their own license for other remote desktop tools and easily integrate/launch those tools from the Canopy portal.

We do not offer free pilots. Canopy’s core value proposition is our platform’s ability to monitor and manage unique hardware solutions in a highly configurable fashion. Fully configuring the platform to your unique operations typically requires a few weeks of collaboration with our implementation team. As a result, we offer a 4-to-6-week Paid Pilot Program with clearly defined success criteria that allows you to implement Canopy and test it on your devices. Reach out at info@goCanopy.com to learn more about our Pilot Program. If you’re looking for a faster and lower cost way to evaluate Canopy, check out our Starter Basic Plan to see our out-of-the-box health dashboards and basic remote action management capabilities.

Because Canopy is more flexible in terms of the device data it can ingest and the custom remote actions that you can develop, it enables more possibilities for corrective actions and responses that you can take.

Canopy API reference documentation is provided to all customers and partners via our secure portal. Please click Get Started or contact our team to get working.

Canopy provides a standard packaging structure that allows you to create an installation package that delivers your software and the installation instructions to your devices. The deployment can be tracked as it advances across the devices that you specify and can be automated to occur when devices meet necessary criteria.

Leaf ships with a number of built in plugins that allow for the collection of a wide range of data from different types of protocols and interfaces. The Canopy team has also built custom plugins for unique situations and offers customers the ability to build their own plugins when necessary or desired.

Canopy is not a CMS, but can help make sure the CMS solution is reachable and delivering current content to the device.

Canopy’s pricing is competitive with similar RMM solutions designed to support large and complex deployments of IoT hardware solutions. Our pricing is typically at a premium to traditional RMM platforms designed for IT use cases (e.g., laptops and servers). For more information on the key factors driving prices for RMM software, check out this resource.

Every Canopy plan includes a set number of devices with the license price, and you may purchase additional Device Packs whenever you need to add more devices into Canopy. Device Packs are sold in quantities of 250, 500, and 1,000. Pricing varies based on which plan you choose. Larger Device Packs are available for purchase within our Premier Plan.

Canopy workflows can be triggered from the events generated by your devices or through changes to your KPI metrics. Workflows can perform simple or complex tasks by automating processes that meet the needs of your business.

Canopy is a SaaS offering and requires no installation for the enterprise component. To facilitate connectivity with remote devices, our software agent, Leaf, is installed on hardware and, in turn Leaf connects to Canopy in the cloud

Canopy support global deployments of security solutions. We are a truly enterprise platform, built for scale and your unique needs.

All Canopy plans are for a minimum contract length of 12 months. Customers may choose to bill monthly or annually over that term.

No. Unlike some RMM platforms, which charge based on number of seats, Canopy plans allow you to have unlimited users to support your deployment. Depending on the plan you chose, you may also have user permissions controls to manage which users can access certain devices, modules, or remote actions.

While the enterprise component requires no installation, our software agent, Leaf, runs on Linux, Windows and Mac OS. Supporting both 32 and 64-bit architectures, including Intel® x86, ARM and MIPS chipsets.

Canopy supports a range of retail hardware solutions such as POS systems, display systems, transactional kiosks, camera systems, etc.

All Canopy provided platform services have REST-based APIs that can be utilized for data extraction, data insertion, action execution, and more.

Canopy integrates with leading camera OEMs (Axis, Hanwha, etc.) and is constantly adding new partners. Reach out to our team to discuss your specific solution.

Canopy is designed to work across a large number of verticals and can be easily customized to fit your needs, such as monitoring thresholds through Leaf configurations or through KPIs

The Canopy Advanced Plan is our most popular plan due to the value of self-healing automations, smart alerts, and configurable health dashboards in minimizing downtime for scaled deployments (i.e., over 500 deployed devices). However, depending on the size and complexity of your device fleet, our Premier or Starter plans may be better suited to meet your needs.