Feb 13, 2024

5 Factors to Consider When Selecting a Kiosk Management Software

Learn how kiosk management software, like Canopy, transforms businesses by enhancing operational efficiency, reducing costs, and improving customer experience.

Trends & Insights
RMM Tech Explained
RMM Decision Guide

Self-service kiosk products are on the rise, making kiosk management software more important.

According to a recent survey of 1,000 Americans by PlayUSA, ~84% of participants said they enjoy using self-service kiosks and 66% said they actually prefer using self-checkout solutions over manned checkout stations. The data shows how both businesses and consumers are increasingly adopting these innovative self-service kiosk solutions. These kiosk products help customers save time and help businesses reduce labor costs. As a result, self-service solutions are popping up in many areas to help businesses optimize operations. As businesses increasingly rely on self-service kiosks for various functions, the need for efficient and remote kiosk management has become paramount. 

How does kiosk management software improve outcomes for businesses?

Kiosk management software offers a variety of benefits that help operators and businesses get the best performance out of their kiosks. From providing true health visibility to improving the user experience, here's why investing in kiosk management software can be a game-changer.

  • Real-time Health Visibility: With kiosk monitoring and management software, an operator can have a centralized platform to monitor the health of the entire self-service kiosk solution; including its controller device (the PC), peripheral devices (e.g., credit card readers, touch screens, and printers), network connectivity, and core software applications. This end-to-end visibility provides the true measure of health and uptime.
  • Reactive vs. Proactive Monitoring: Having real-time health insights allows kiosk monitoring and management software to provide intelligent alerts on issues impacting uptime on a device, transforming your support team from a reactive approach to a proactive strategy.
  • Remote Management Actions: Beyond the ability to monitor device issues, kiosk management software allows you to execute remote actions across the hardware and software components of the kiosk solution, eliminating the need for onsite visits to restore kiosk health.
  • Increased Productivity and Cost Savings: By automating routine or complicated support tasks as well as optimizing product performance, kiosk management software frees up valuable support and engineering resources, allowing employees to focus on more strategic initiatives and driving cost savings across operations.
  • Improved Uptime and Superior Customer Experience: With the right kiosk management software, an operator reduces the likelihood that a customer will walk up to a “down” kiosk. Remote monitoring and management (RMM) kiosk software can ultimately improve the uptime of your fleet and create a best-in-class end-consumer experience. 

5 Factors to Consider When Selecting a Kiosk Management Software 

When selecting kiosk management software, you should evaluate the five core capabilities that will drive a successful technology outcome. 

Choosing the right kiosk management software is crucial for maximizing the benefits mentioned above. Here are five key factors to consider when evaluating different options:

  1. Customization and Configurability: Look for software that can be tailored to suit your specific business and solution needs. The right RMM software should allow you to monitor what matters to your solution and support the entire kiosk ecosystem, not just the computer powering the solution.
  2. Remote Management Capabilities: Choose a solution that allows for remote actions that can be customized, can run on a single device or a set of devices, and can be scheduled to run at times that are least disruptive to your business. These capabilities enable seamless troubleshooting of thousands of kiosks from a centralized platform.
  3. Flexible Automation Functionality: The ability to automate a wide array of alerts, standard tasks, API calls, and other ad hoc troubleshooting practices is critical for business operators to save time and resources but also ensure consistent performance and reliability of their kiosk solution.
  4. Comprehensive Reporting and Analytics: Seek software that provides detailed insights into kiosk hardware performance, usage trends, software application health, end consumer behavior, and more, empowering data-driven decision-making across your product and support teams.
  5. Reliability and Support: Choose a vendor with a proven track record in kiosk management, that has worked with similar deployment sizes, and has excellent customer support with deep subject matter expertise. 
someone using a kiosk monitored by a kiosk management software

Why Canopy for Kiosk Management Software? 

When it comes to kiosk software, Canopy stands out as a top-tier solution. With its robust feature set and customizable interface, Canopy offers unparalleled capabilities for optimizing kiosk operations. Here's why Canopy is the ultimate choice for businesses looking to elevate their kiosk management and monitoring: 

  • Flexible Integration and Dashboards: Canopy seamlessly integrates with a wide range of kiosk hardware and software systems, ensuring compatibility and interoperability. Once Canopy is integrated and collecting data, the platform offers a unique dashboard, KPI, and monitoring functionality that is specific to your business and end-to-end solution.
  • Remote Management at Scale: With Canopy's intuitive dashboard, remote command architecture, and embedded remote access solution, users can easily troubleshoot a wide variety of downtime issues and reduce the need for onsite service visits across your fleet of kiosks.
  • Advanced Automation Capabilities: Canopy's flexible automation engine allows for users to build their own automation workflows with a low-code / no-code approach. By incorporating data events from hardware, network, software applications, third-party APIs, and more, users can develop automations that are customized to their kiosk deployment and downtime issues.
  • Comprehensive Analytics: Canopy provides detailed analytics and reporting tools, allowing businesses to gain valuable insights into kiosk performance and customer engagement. The combination of telemetry, business, and consumer engagement data provides a holistic perspective on the performance of your kiosk fleet as well as identifies opportunities for future kiosk product enhancements.
  • Deep Subject Matter Expertise: With Canopy's dedicated customer success and support teams, businesses receive access to a team with decades of device management experience and personalized guidance to maximize the value of their kiosk management software investment.

Setting Your Business Up for Success with the Right Kiosk Management Software

Understanding and evaluating the right criteria will ensure your business chooses the right kiosk management system to support your devices.

Investing in kiosk management software is a strategic move for businesses looking to enhance productivity, improve the uptime of their solution, and ultimately drive superior customer experiences. By considering key factors such as customization, remote management capabilities, automation, integration ability, reporting, and customer support, businesses can select the right software solution to meet their unique needs. With Canopy's advanced features and dedicated customer success team, businesses can unlock the full potential of their kiosk operations and drive success in today's competitive landscape.

Ready to revolutionize your business with advanced kiosk management software? Contact Sales at today to learn more about how our solutions can empower your kiosk operations and propel your business forward.

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