Resources | Canopy Remote Device Management Software

Article

May 27, 2026

Has Costco Finally Cracked Its Checkout Line Problem?

Costco dropped 5% in checkout satisfaction. Their new pre-scan system promises 8-second transactions, but accuracy errors and staffing gaps are creating bottlenecks instead.

Article

May 21, 2026

Domino’s Uses Pulse POS to Deliver Seamless Customer Experience

How Domino’s Pulse POS (point-of-sale) system drives customer satisfaction and efficient pizza operations through connected products, real-time tracking, and AI-driven QSR tech.

Article

May 19, 2026

Starbucks Deep Brew AI: How Tech Makes Coffee More Human

The totally non-obvious way Starbucks’ Deep Brew AI restores the warmth and personable feel of a coffeehouse using data, automation, and predictive tools.

Article

May 6, 2026

What Kroger's In-Store Video Screens Reveal About Connected Retail Trends

Kroger is rolling out in-store video screens through Looma. Here's what the technology stack behind connected retail media actually requires to work at scale.

Article

April 29, 2026

QSR Madness – Which Fast Food Chain Has the Best Restaurant Technology?

QSR technology has changed a lot in the last few years. It's time we put the biggest fast food Chain's head to head to see which represents the very best in fast food tech.

Article

April 21, 2026

Walmart's Electronic Shelf Labels Put Retail Tech Reliability on Display

Electronic shelf labels offer faster pricing and fewer errors. |How Walmart supports e-label reliability with network health, data accuracy, and operational discipline.

Article

April 6, 2026

Is Fast Food Ready for Unmanned Service? Revelations From White Castle and Donatos

White Castle and Donatos are testing unmanned food kiosks in airports. 80% of QSR customers report kiosk problems. When there's no staff, tech failures shut down service.

Article

March 24, 2026

Why QSRs Are Struggling to Keep Up With Mobile Order Growth

Mobile orders are now the highest-volume channel for many QSRs, but most weren't built for it. What's breaking down, and how chains like Starbucks and Chipotle are responding.

Article

March 5, 2026

When Drive-Thru Tech Fails, So Does Your Data

Card readers fail mid-transaction. Employees use workarounds to hit metrics. Drive-thru timers get gamed. When drive-thru tech breaks, how operational data becomes fiction.

Article

February 19, 2026

What QSR Employees Report About Restaurant Tech Problems

72% of QSR employees report recurring drive-thru tech failures. 47% use workarounds weekly. What McDonald's workers say about restaurant tech problems.

Article

February 4, 2026

7-Eleven’s Real-Time Store Visibility Comes With Higher Stakes

7-Eleven's virtual store tracking system uses cameras, sensors, and AI to monitor 85,000 locations in real-time. When one component fails, the operational gap spreads.

Article

January 27, 2026

8 Lessons in Edge Computing from The Home Depot

The Home Depot deployed Kubernetes to manage their connected retail environment across 2,300+ stores. Here are 8 lessons from building resilient edge computing.

Article

January 21, 2026

How QuikTrip's Connected C-Store Uses Tech to Deliver Speedy Convenience at Scale

QuikTrip uses connected beverage and kitchen tech, mobile apps, digital menus and robots to support fast convenience, but

Article

January 7, 2026

Sheetz Connected C-Store Leadership (and the Hidden Work That Makes It Possible)

Sheetz's connected c-store uses apps, kiosks, and POS systems to personalize customer experiences. But when tech fails, employees absorb the pressure.

Article

December 16, 2025

10 Years of Growth: How Nathan Rowe Helped Shape Canopy from Professional Services to Product-First

Nathan Rowe marks 10 years at Canopy, reflecting on his evolution from Tier 3 support to VP of Customer Success and Product through company growth and transformation.

Article

December 2, 2025

How Will Amazon Pharmacy Keep Its Prescription Kiosk Vending Machines Secure and Reliable?

Amazon Pharmacy's prescription kiosk vending machines promise fast, secure medication pickup. Operators must monitor to ensure reliability, from identity verification to data sync.

Article

Article

October 28, 2025

Making the "Slop Bowl" Work: How Chipotle, Cava, Just Salad Make Made-to-Order Food Work

How tech powers the “slop bowl” craze: Inside the fast-casual rise of custom bowls, digital makelines, and the connected kitchens making it all work.

Article

October 14, 2025

11 QSR Chains Using AI Drive-Thru Technology (and What Could Go Wrong)

Wendy's, White Castle, Taco Bell, and 8 other QSR chains are testing AI drive-thru systems. Learn which restaurants use AI ordering and what problems customers are experiencing.

Article

Report

August 12, 2025

The 2025 Restaurant Tech Report: Fast-Food Friction

New survey reveals 80% of customers face kiosk problems and 76% experience payment failures at QSRs. See which brands lead in tech reliability.

Report

June 11, 2024

What do 200K down devices teach about keeping connected products up and running?

New research into resolving problems for kiosks, smart lockers, camera systems, and more — from Canopy.

Report

February 22, 2024

RMM vs Remote Desktop

Read Canopy’s market research on whether Remote Desktop or Remote Monitoring and Management (RMM) products are right for you.

Report

Product Sheet

February 16, 2024

Canopy RMM Agent "Leaf" FAQs

This product sheet answers frequently asked questions about Leaf, Canopy’s endpoint software Agent that is deployed onto a host controller device in the target environment.

Product Sheet

January 24, 2024

Canopy for the Retail Industry

Canopy's RMM platform is built for smart hardware systems in retail. Remotely manage your store's mission critical hardware, and reduce downtime.

Product Sheet

January 15, 2024

Canopy for Security & Surveillance Industry

Experience Canopy, a leading RMM platform built for security and surveillance solutions. Ensure technology always stays operational, even in the most challenging environments.

Product Sheet

Guide

October 11, 2024

The Beginner’s Guide to Remote Monitoring and Management (RMM)

What is Remote Monitoring & Management? Your beginner's guide to what RMM tools are used for and how they work.

Guide

September 6, 2024

The Connected Products Guide

The guide to connected products — self-service kiosks, digital signage, security systems, smart lockers, point-of-sale systems, etc.

Guide

September 3, 2024

The Remote Device Management Guide

Learn about remote device management, which includes mobile device management (MDM), remote monitoring and management (RMM) for IT infrastructure, and RMM for connected products.

Guide

Case Study

August 22, 2025

50% Faster Onboarding and 10% Fewer Support Tickets: OpenTech’s Automation Win

OpenTech Alliance used Canopy RMM to modernize remote operations, automating support, provisioning, and device management across thousands of sites.

Case Study

August 10, 2023

Access Control Provider ButterflyMX Streamlines Support and Optimizes Performance

Discover how ButterflyMX leveraged Canopy to remotely manage their building access control systems.

Case Study

August 9, 2023

How Canopy Helped a Global Technology Company

Learn how our Fortune 100 client successfully addressed display quality problems on their digital signs installed across a global retail chain.

Case Study

August 3, 2023

Transforming Informational Kiosk Solution Management with Canopy

Discover how Canopy empowered our client to manage over 2,000 informational kiosk devices and gained full endpoint visibility and control.

Case Study

August 9, 2023

Point-of-Sale (POS) Solution Provider Revel Uses Canopy

Revel Systems partnered with Canopy to manage their complex POS infrastructure across 20,000 restaurants.

Case Study

August 9, 2023

Revolutionizing Remote Device Management

Discover how Canopy modernized operations, reduced costs, and enhanced customer experiences for our client.

Case Study

August 9, 2023

Streamlining Industrial Refrigeration Operations

Our client, a leading provider in this industry, sought an enterprise-level solution for enhanced visibility into system health and performance.

Case Study

August 9, 2023

Canopy Helps Digital Golf Solution Provider

Discover how Canopy transformed the operations of a national golf technology company by providing streamlined scalability and enhanced support.

Case Study

August 6, 2023

Reducing Downtime, Maximizing Efficiency

Discover how Canopy transformed the operations of a global linen distribution provider, enabling remote device management and reduce onsite support.

Case Study

Learn About Remote Device Management

The 2026 Restaurant Tech Report: Fast Food Fault Lines

Has Costco Finally Cracked Its Checkout Line Problem?

Domino’s Uses Pulse POS to Deliver Seamless Customer Experience

Starbucks Deep Brew AI: How Tech Makes Coffee More Human

What Kroger's In-Store Video Screens Reveal About Connected Retail Trends

QSR Madness – Which Fast Food Chain Has the Best Restaurant Technology?

Walmart's Electronic Shelf Labels Put Retail Tech Reliability on Display

Is Fast Food Ready for Unmanned Service? Revelations From White Castle and Donatos

Why QSRs Are Struggling to Keep Up With Mobile Order Growth

When Drive-Thru Tech Fails, So Does Your Data

What QSR Employees Report About Restaurant Tech Problems

7-Eleven’s Real-Time Store Visibility Comes With Higher Stakes

8 Lessons in Edge Computing from The Home Depot

How QuikTrip's Connected C-Store Uses Tech to Deliver Speedy Convenience at Scale

Sheetz Connected C-Store Leadership (and the Hidden Work That Makes It Possible)

10 Years of Growth: How Nathan Rowe Helped Shape Canopy from Professional Services to Product-First

How Will Amazon Pharmacy Keep Its Prescription Kiosk Vending Machines Secure and Reliable?

Making the "Slop Bowl" Work: How Chipotle, Cava, Just Salad Make Made-to-Order Food Work

11 QSR Chains Using AI Drive-Thru Technology (and What Could Go Wrong)

The 2025 Restaurant Tech Report: Fast-Food Friction

What do 200K down devices teach about keeping connected products up and running?

RMM vs Remote Desktop

Canopy RMM Agent "Leaf" FAQs

Canopy for the Retail Industry

Canopy for Security & Surveillance Industry

The Beginner’s Guide to Remote Monitoring and Management (RMM)

The Connected Products Guide

The Remote Device Management Guide

50% Faster Onboarding and 10% Fewer Support Tickets: OpenTech’s Automation Win

Access Control Provider ButterflyMX Streamlines Support and Optimizes Performance

How Canopy Helped a Global Technology Company

Transforming Informational Kiosk Solution Management with Canopy

Point-of-Sale (POS) Solution Provider Revel Uses Canopy

Revolutionizing Remote Device Management

Streamlining Industrial Refrigeration Operations

Canopy Helps Digital Golf Solution Provider

Reducing Downtime, Maximizing Efficiency