The Pulse Point-of-Sale System is Domino’s proprietary [[Point-of-Sale System]] platform used to manage orders, process transactions, and synchronize front- and back-of-house operations across its global restaurant network.

Developed specifically for Domino’s, Pulse integrates order entry, payment processing, kitchen routing, customer tracking, and delivery logistics into a single, streamlined system. It is the operational nerve center of every Domino’s store, designed to handle high transaction volumes with speed and accuracy. The system is deeply integrated with Domino’s digital ordering platforms, including online, mobile, and phone-in channels, making it a critical element of the brand’s end-to-end service infrastructure.

How Pulse Works

Pulse coordinates multiple workflows simultaneously: it logs customer orders, communicates with kitchen display systems, processes payments, and tracks order status through prep, bake, and delivery stages. It supports Domino’s efficiency goals by standardizing processes across locations and enabling real-time order visibility.

Goal of Pulse POS

The goal of the Pulse system is to maintain operational consistency and order accuracy at scale. It enables Domino’s to deliver fast, reliable service while managing labor, inventory, and delivery timelines across thousands of stores with centralized data and processes.

Key Functions

• Facilitates in-store and digital order processing
• Integrates with kitchen display systems and delivery tracking
• Manages customer data, loyalty, and upsell prompts
• Supports employee shift tracking and inventory management
• Connects to corporate systems for reporting and compliance

Challenges

• Maintaining [[uptime across]] a globally distributed system
• Managing software updates and configurations at scale
• Supporting third-party delivery integrations
• Ensuring consistent performance during peak order volume
• Diagnosing hardware and network issues remotely

Canopy’s Role

Canopy supports environments running programs like the Pulse Point-of-Sale System by delivering full device visibility, remote [[diagnostic tools]], and automation for [[Quick-Service Restaurants]] (QSR). With Canopy, IT and operations teams can monitor system health, detect performance degradation, and respond to outages quickly — without needing physical access to the store. By extending control and insight across endpoints, Canopy helps ensure high standards for speed, accuracy, and service are met at every location.