What are Custom Alerts?
In [[remote device management]], custom alerts provide teams with real-time visibility into operational anomalies or critical system changes. They can be configured to monitor a wide range of parameters such as device connectivity, temperature spikes, application failures, low memory, offline peripherals, or firmware mismatches. By tailoring alerts to their environment, operators can focus only on the issues that matter, reducing noise and increasing responsiveness.
Alert Triggers
Custom alerts are driven by metrics such as CPU utilization, power status, network latency, sensor output, and system errors. These alerts are configured using rules or conditions within a monitoring platform and are delivered through channels like email, SMS, in-app notifications, or integrated ticketing systems. Alerts can be built from data generated by remote devices as well as peripheral devices, making custom alerts a flexible and adaptable solution to the needs of the team.
Goal of Custom Alerts
The goal of custom alerts is to ensure timely intervention, improve operational efficiency, and prevent small issues from escalating into major disruptions. Alerts are a cornerstone of proactive management, enabling teams to automate responses and reduce manual oversight.
Key Functions
- Sends notifications based on real-time system events
- Allows dynamic configuration of alert rules and thresholds
- Enables routing by severity, location, or device group
- Integrates with ITSM tools and automation workflows
- Helps reduce downtime and maintenance delays
Challenges
- Avoiding false positives and alert fatigue
- Ensuring that alert thresholds are properly calibrated
- Managing alerts at scale across hundreds or thousands of devices
- Prioritizing which alerts require immediate response
Canopy’s Role
Canopy makes it easy to configure and manage custom alerts across any number of connected devices. The Canopy [[Leaf Agent]] can support the creation of custom [[KPIs]] in Canopy, which can be used by enterprise teams to monitor and alert regarding things like error codes, execution states, completion flags, feature flags. Through the Canopy dashboard, users can define detailed alert conditions based on device health, performance, or behavior. Alerts can trigger automation workflows, notify team members, or integrate with external systems for escalations. This empowers teams to take action faster and keep their device fleets running with minimal interruption.
