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February 10, 2026
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The 2026 Restaurant Tech Report: Fast Food Fault Lines

New research reveals how frequently frontline teams face tech failures, and how those disruptions affect service and the customer experience.

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May 6, 2026

What Kroger's In-Store Video Screens Reveal About Connected Retail Trends

Kroger is rolling out in-store video screens through Looma. Here's what the technology stack behind connected retail media actually requires to work at scale.

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April 29, 2026

QSR Madness – Which Fast Food Chain Has the Best Restaurant Technology?

QSR technology has changed a lot in the last few years. It's time we put the biggest fast food Chain's head to head to see which represents the very best in fast food tech.

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April 21, 2026

Walmart's Electronic Shelf Labels Put Retail Tech Reliability on Display

Electronic shelf labels offer faster pricing and fewer errors. |How Walmart supports e-label reliability with network health, data accuracy, and operational discipline.

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April 6, 2026

Is Fast Food Ready for Unmanned Service? Revelations From White Castle and Donatos

White Castle and Donatos are testing unmanned food kiosks in airports. 80% of QSR customers report kiosk problems. When there's no staff, tech failures shut down service.

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March 24, 2026

Why QSRs Are Struggling to Keep Up With Mobile Order Growth

Mobile orders are now the highest-volume channel for many QSRs, but most weren't built for it. What's breaking down, and how chains like Starbucks and Chipotle are responding.

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March 5, 2026

When Drive-Thru Tech Fails, So Does Your Data

Card readers fail mid-transaction. Employees use workarounds to hit metrics. Drive-thru timers get gamed. When drive-thru tech breaks, how operational data becomes fiction.

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February 19, 2026

What QSR Employees Report About Restaurant Tech Problems

72% of QSR employees report recurring drive-thru tech failures. 47% use workarounds weekly. What McDonald's workers say about restaurant tech problems.

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February 4, 2026

7-Eleven’s Real-Time Store Visibility Comes With Higher Stakes

7-Eleven's virtual store tracking system uses cameras, sensors, and AI to monitor 85,000 locations in real-time. When one component fails, the operational gap spreads.

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January 27, 2026

8 Lessons in Edge Computing from The Home Depot

The Home Depot deployed Kubernetes to manage their connected retail environment across 2,300+ stores. Here are 8 lessons from building resilient edge computing.

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January 21, 2026

How QuikTrip's Connected C-Store Uses Tech to Deliver Speedy Convenience at Scale

QuikTrip uses connected beverage and kitchen tech, mobile apps, digital menus and robots to support fast convenience, but

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January 7, 2026

Sheetz Connected C-Store Leadership (and the Hidden Work That Makes It Possible)

Sheetz's connected c-store uses apps, kiosks, and POS systems to personalize customer experiences. But when tech fails, employees absorb the pressure.

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December 16, 2025

10 Years of Growth: How Nathan Rowe Helped Shape Canopy from Professional Services to Product-First

Nathan Rowe marks 10 years at Canopy, reflecting on his evolution from Tier 3 support to VP of Customer Success and Product through company growth and transformation.

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December 2, 2025

How Will Amazon Pharmacy Keep Its Prescription Kiosk Vending Machines Secure and Reliable?

Amazon Pharmacy's prescription kiosk vending machines promise fast, secure medication pickup. Operators must monitor to ensure reliability, from identity verification to data sync.

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November 11, 2025

Starbucks Deep Brew AI: How Tech Makes Coffee More Human

The totally non-obvious way Starbucks’ Deep Brew AI restores the warmth and personable feel of a coffeehouse using data, automation, and predictive tools.

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October 28, 2025

Making the "Slop Bowl" Work: How Chipotle, Cava, Just Salad Make Made-to-Order Food Work

How tech powers the “slop bowl” craze: Inside the fast-casual rise of custom bowls, digital makelines, and the connected kitchens making it all work.

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October 14, 2025

11 QSR Chains Using AI Drive-Thru Technology (and What Could Go Wrong)

Wendy's, White Castle, Taco Bell, and 8 other QSR chains are testing AI drive-thru systems. Learn which restaurants use AI ordering and what problems customers are experiencing.

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September 30, 2025

Robot Delivery Just Hit White Castle. What Do Customers Think?

As delivery robots roll out at White Castle, success depends on more than novelty. Explore what it takes to make robot delivery reliable, from software to sensors to support.

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September 16, 2025

Applebee’s and IHOP Use AI Restaurant Technology to Plate Personalization

AI is coming to Applebee’s and IHOP, aiming to personalize menus and improve service. But will customers embrace the restaurant tech at the table or push back?

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